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Corrective services nsw complaints contact number Contact us. In some circumstances, Corrective Services NSW may provide financial assistance for travel and accommodation or support and professional services. Changes to dispute and complaint handling. Does your local business, community group or someone you know need assistance? Corrective Services' prison industries may be able to help. Corrective Services Industries ABN is 93 771 695 424 and will be used for all traineeships and apprenticeships; Postal Address: C/O CSI Corporate Offices. DCJ response to NSW Ombudsman review of DCJ’s complaints process; If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: course/program information, information about contact with a CSNSW officer. Investigating Complaints – A manual for Investigators, NSW Ombudsman, June 2004 . An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. 1 Policy Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints, and to have them dealt with in a fair, effective and timely manner. Integrated Intelligence System . 2 Inmate Wages 3 days ago · Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. 1 Policy 13 4. About us keyboard_arrow_right Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. We will inform you if your complaint is transferred to another person Contact us; Court Lists; Automatic language translation. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. inspected. Email requests to 9. This workshop provides learners with the knowledge and skills to manage sex offenders and covers information relating to the assessments and treatment programs available. Leon has been with the Department since 2017 initially as Executive Director of the Prison Bed Capacity Program, and from 2020 as Assistant Commissioner Corrections Industry and Capacity. NSW Rural Fire Service Volunteers. 1 Policy 13 3. Our job is to listen to people who complain about the government or something that the government has done. JUST Connect allows community and government agencies, as well as approved external stakeholders, to book video and Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. Our Employee Apr 26, 2023 · inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. Section 11A of the Workers Compensation Act 1987. NSW Rural Fire Service. 2. com. May 11, 2023 · If you are not sure where an offender is located, Corrective Services NSW has provided a telephone number to confirm an offender's location. Offender Housing Location phone number; Family and community support; Customer service; International Corrections Programs keyboard_arrow_right. Monday to Friday Bookings required. Inmates can contact the Mental Health Hotline to express concerns about their mental state, receive counselling or to enquire or make complaints about mental health services provided in NSW. 5 KB) . Processing requests and complaints of individuals and organisations; Restorative justice programs including victim-offender conferencing and We are the Prisoners Legal Service (PLS), a specialist service of Legal Aid NSW. keyboard_arrow_left Back to previous menu close Close Menu Apr 26, 2023 · Fact Sheet: Avenues for Inmate Inquiries and Complaints . NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. Page Contact information. 2 Procedures 14 5 Inmate access to non-OTS telephones 14 5. REQUEST FOR A VISITOR IDENTIFICATION NUMBER JUST Connect is the web-based collaborative software system we use to make it video-conferencing easier. The CSSL provides an important inmate telephone service which supports the operational Jan 8, 2025 · Corrective Services NSW (CSNSW) is expanding our pool of External Program Facilitators. About us keyboard_arrow_right Aug 20, 2024 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Font size - M Font size - M Font size - L Font size - XL Contemplating Prison Services jobs with the NSW Government? Visit I work for NSW for a range of vacant positions by agency or job category across NSW. You can follow this step-by-step guide on How to make a complaint. We sometimes conduct recruitment advertising campaigns for the roles of casual correctional officer, trade 5 days ago · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Gilmour@dcj. 5 KB; 5. 6 The current version of this document is maintained on the Custodial Operations Policy & Procedures Intranet page. Education. Inmates are allowed up to 10 nominated personal numbers (family and friends) and three legal numbers Effective Complaint Handling, NSW Ombudsman, December 2010 . Local Operating Procedure . The rising inmate population in NSW has presented service delivery challenges for Corrective Services NSW, requiring the repurposing of some centres, the re-opening of centres which had been closed, and the opening of new centres. Visit NSW TrainLink for timetables. IDC . We apologise for any inconvenience this causes. Includes Aboriginal people, families and communities, As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. The CSSL telephone number is programmed into the Controlled Telephone System (#1). We can't attend the gaol and argue your case, but we may be able to write to Corrective Services NSW about your placement concerns if you are unable to advocate for yourself. Inmates will be asked if they have done this when they call the CSSL. General and Visit inquires Corrective Services NSW Fact sheet 7 CORRECTIVE SERVICES INDUSTRIES Introduction Corrective Service Industries (CSI) operates . behalf of Corrective Services NSW (CSNSW). Offender Housing Location phone number; Family and community support; Customer Feb 6, 2024 · Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Other than in a genuine emergency, before calling the CSSL inmates should have tried to have the matter resolved locally (see above). Correctional centres. Travel from the Wellington Train Station is available Apr 26, 2023 · inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. Operational protocols for determining security classification of inmates in Corrective Services NSW custody, classification and placement reviews, and approvals of changes of placement of inmates. DHS . About us keyboard_arrow_right The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. This section applies to all correctional centres and other facilities administered by or on . These translations should be used as a guide only. Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Customer service; International Corrections Programs keyboard_arrow_right. visits@mtctrains. au 8. Corrective Services NSW. 4 days ago · Transitional centres. Our website uses an automatic service to translate our content into different languages. workshops and factories in prisons which design, manufacture and provide a diverse range of products and services to the public and private sectors. You can still contact the Gosford office by phone on (02) 4324 5611 or by contacting LawAccess NSW on 1300 888 529. About us keyboard_arrow_right 2 days ago · Wellington train station, on the Central Western Line, is 7km from the centre. What we do: Undertake high impact research and analysis; Understand and evaluate correctional programs and interventions; Inform Corrective Services NSW strategies and facilitate evidence-driven decision making AVL Contact Number: (02) 8737 5054 and (02) 8737 5055. Complaints may be made anonymously. keyboard_arrow_left Back to Jun 6, 2024 · 10. Skip to navigation Skip to content. 3 days ago · Customer service; International Corrections Programs keyboard_arrow_right. Home. SIRA Submission to the Standing Committee on Law and Justice, 2022 Review of the Workers Compensation Scheme. Arabic (PDF, 156. Integrated Induction remains an important initiative of Corrective Services NSW (CSNSW) to support new employees being appropriately orientated to the corrections industry within the context of our jurisdiction. If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. Community inclusion east. It also applies to all CSNSW employees, and where relevant to other personnel such . 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. 2 Procedure 13 4 Inter-centre telephone calls 13 4. OIMS . Feb 21, 2024 · The most recent data from the Bureau of Crime Statistics and Research (BOCSAR) shows the annual average reoffending rate for adults exiting custody within 12 months is 28. To apply for a VIN please complete all fields below and forward to . Urgent information about your family member or friend might include: risks to self, e. The NSW Ombudsman regularly deals with complaints from inmates about the process and decisions and contact visits), confinement to cell (with or without deprivation of privileges), and 222A, 135; CAS regulation (n 2) regs 20 23; Corrective Services NSW Fact Sheet 9: Classification and Placement, May 2019 < https://correctiveservices. Leon has been with the Department since 2017 initially as Executive Director of the Prison Bed Capacity Program, and from 2020 as 3 Phone restrictions after complaints/reports 13 3. Inmates can make inquiries, complain, or raise Aug 19, 2024 · Corrective Services NSW. 1 Policy 4 1. Your letter can be in any language. Prisons and Security | Prison Services Regional NSW / Bathurst & Central West NSW 3 days ago · Female offenders are housed in six facilities across the state. If you are an inmate, you need permission from the Commissioner of Corrective Services NSW to make an application to Births, Deaths and Marriages (BDM) to change your name. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Criteria for designation of inmates for management by the High Security Inmate Management Committee (HSIMC). 2 Dec 24, 2024 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. IIS . These inquiries and complaints, together with those made directly to the Commissioner and to the Minister are received in the Ministerial Liaison Unit (MLU). Corrective services. The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. DCJ works with the Joint Protocol to Reduce the Contact of Young People in Residential Care with the Criminal Justice System; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. ombo. Justice Health and Forensic Mental Health Network. 7 Corrective services support line - version 1. We try to work Oct 9, 2024 · Corrective Services NSW (CSNSW) is a division of the Department of Communities & Justice. In 2016, Kariong CC was repurposed to an adult correctional centre accommodating remand inmates. au Fact Sheet: Avenues for Inmate Inquiries and Complaints . Phone calls Letters and parcels If you have a friend or relative in custody, you can contact them by letter. The Sentence Administration Manual details administrative procedures relating to the admission and release of inmates as well as the processing of various orders and applications during the term of their imprisonment. How will I update my information if my default location changes or phone number changes? Corrections Research Evaluation and Statistics (CRES) is the research and statistics branch of Corrective Services NSW. To obtain a VIN, please fill in the VIN application form (DOCX, 76. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. close Close search. icare. There are three designated women's centres, Silverwater Women's, Dillwynia and Emu Plains and female-only units at Broken Hill, Wellington and Mid North Coast. 13. CSSL . Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal The statutory requirement for the appointment of Official Visitors, and requirements of the role are set out in the section 228 of the Crimes (Administration of Sentences) Act 1999 and clauses 155-157 of the Crimes (Administration of Sentences) Regulation 2008. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. If you are a relative or friend seeking the current location of an inmate, the Corrective Services NSW Inmate Location Line can be contacted on (02) 8346 1000 or by email: CScorporatesupport@dcj. Inmates can make inquiries, complain, or raise Jun 6, 2024 · Corrective Services NSW . LOP . 7 Issue of Credits PDF, 54. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support Please note that if you wish to use JUST Connect to contact an adult in custody at a correctional centre, you will first need to obtain a Visitor Identification Number (VIN). dcj. 7 Corrective Services Support Line – Version 1. Functional Manager . au. nsw. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. Aug 21, 2023 · Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. We can take complaints in person by Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. 2 KB; 6. 8 Inmate development committee - version 1. login Sign in | Contact us. Inmates are allowed up to 10 nominated personal numbers (family and friends) and three legal numbers (solicitors). Prison health complaints can also be made to external agencies such as the NSW Ombudsman and the Health Care Complaints Commission. 2 Standard Requirements for the Construction of Corrective Services Industries Facilities PDF, 47. 30pm - inspected. Health - Allied | Pharmacy Jun 6, 2024 · 9. Available for offenders in custody or under supervision of Community Before making a complaint to us, you should first try to resolve your complaint with the manager at your Youth Justice Office. About us keyboard_arrow_right Sep 6, 2024 · The NSW Government is getting on with the most urgent action while working through the longer-term reforms. Our Gosford office is currently closed to the public. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant 4 days ago · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. JH&FMHN . If you want to give us mental health information only, call Justice Health NSW Mental Corrective Services NSW. The trading name is Corrective Services Industries. It is one of two Effective Complaint Handling, NSW Ombudsman, December 2010 . You can contact us if you are worried about the health of a family member or friend in custody. Find out more about: How NSW Ombudsman. We Complaints can be made in person, by phone, by email or in writing. Prison industries produces prisoner clothing, food and textiles for use within the prisons, and provides internal services such as laundry, cleaning, maintenance and catering which contributes to the the commitment to REQUEST FOR A VISITOR IDENTIFICATION NUMBER . It is located at Aldavilla, 455 km north of Sydney and 14 km west of Kempsey. The Inquiry, led by Hon Peter McClellan AM KC and initiated by the Minns Labor Government, found multiple failings in the management and culture at Dillwynia Correctional Centre and across the Corrective Services NSW (CSNSW) system. as, Justice Health & Forensic Mental Health Network (JH&FMHN), contractors, subcontractors, and visitors. 11. Berkshire Park NSW 2576. Feb 6, 2024 · 1 Corrective Services Support Line 1. 30pm - 6pm. 10 Visitor complaints - version 1. NSW State Emergency Service. 1 Policy Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and Processing requests and complaints of individuals and organisations; Restorative justice programs including victim-offender conferencing and Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised Customer service; International Corrections Programs keyboard_arrow_right. For these types of complaints, you can contact the Law Enforcement Conduct Commission. Read about us in. If you don’t feel safe contacting the prison first, you can contact us. Find an inmate; Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services NSW (CSNSW) Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Contact details: Jodie Gilmour. A Visitor Identification Number (VIN) is required for individuals who want contact with inmates at NSW Correctional Centres either in person, by telephone or AVL. Calls to the CSSL are free. 1 Compassionate telephone calls 14. 7 KB; 4. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant Dec 10, 2024 · The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. If you want to give us mental health information only, call Justice Health NSW Mental A Visitor Identification Number (VIN) is required for individuals who want contact with inmates at NSW Correctional Centres either in person, by telephone or AVL. SIRA’s 2020 investigation. 13 Customer Service PDF, 57. languageLanguage expand_more. For visiting hours and 3 days ago · Email: chaplaincycsnsw@dcj. Offender Integrated Management Oct 22, 2024 · Management of Public Correctional Centres Service Specifications Service specifications Decency and respect Professionalism and accountability Safety and security 9. 2 days ago · The legal employer is Corrective Services Industries. Jun 6, 2024 · 9. 12 The current version of this document is maintained on the Custodial Operations Policy & Procedures webpage. thoughts of self-harm, Job posting: 08 Jan 2025 - Closing date: 07 Feb 2025. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. After We do consider the type and frequency of complaints made to authorities, to inform inspections and identify systemic issues. The Independent Review Office manages complaints 4 days ago · Corrective Services NSW (CSNSW) has made it easier to deposit money into inmate accounts by using BPAY or by making a deposit at a post office. 2 Inmate telephones - version 1. General concerns. NSW Ombudsman. Contact us through the National Relay Service. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant 5 days ago · The authority, functions and powers of the Inspector of Custodial Services are provided under the Inspector of Custodial Services Act 2012. About us keyboard_arrow_right Dec 9, 2024 · Corrective Services NSW Academy course information. 30am - 11. CSNSW manages two transitional centres which provide support to female offenders approaching release from custody. Inmate Development Committee . Or you can contact the Telephone Interpreter Service (TIS): 1. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation 9. Customer Service. Health. 2 KB) Policy on Providing Psychology Services in Concerns about inmate health. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is Complaints about a service; you can find out their location by contacting: Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. au Corrective Services NSW. The TIS covers more than 150 languages. g Alcohol & Other Drug services I have a Legal Aid Professional who has a wrong VIN number- OIMS has 1234 but Solicitor has 456 belonging to someone else. Apr 26, 2023 · Fact Sheet: Avenues for Inmate Inquiries and Complaints . Inmates can make inquiries, complain, or raise issues of concern inthefollowingways: x locally, with correctional centre staff; x by telephone, to the Corrective For complaints about Corrective Services, please contact Corrective Services. From 1 March 2021 the Personal Injury Commission manages CTP / workers compensation disputes. Find out how you can contact, visit and support an inmate in our custody. Metropolitan Remand and Reception Centre. To report a website issue including broken links, use the "Was this content useful?" buttons below. Corrective Services NSW (CSNSW) Head office. dcj Find out how you can contact, visit and support an inmate in our custody. Page 4 of 8 1 Corrective services support line 1. Corrective Services NSW runs Dec 18, 2024 · Corrective Services NSW Academy course information. Our jurisdiction is over all public and private custodial facilities in NSW: adult correctional centres 2 days ago · Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. Government Sector Send your complaint to: NSW Ombudsman Level 24, 580 George Street Sydney NSW 2000. It is responsible to the Minister for Human Services. 14 Complaints Handling PDF, 29. Concerns about inmate health. Page 3 of 6 Table of contents 1 Visitor complaints 4 1. This workshop focuses on building on communication skills that assist staff in working with stakeholders when case managing offenders or when interacting with internal and external stakeholders in an administrative environment. CSI provides real work experience and vocational . We are Line 8 on the free call list. menu Open Menu. Parole is the release of an offender from custody to serve the balance of their sentence in the community. Complaints & In quiries Documents (PDF, 202. Corrective Services Industries Wellington Correctional Centre Location – Wellington Correctional Centre Employm Facebook; Twitter; I Work for NSW Jobs. Health Care Complaints Commission. 3 days ago · Therefore, OM&P, which includes Offender Services and Programs, Compulsory & Intensive Drug Treatment, Corrective Services Industries & Education, Classification & Placement, Forum Sentencing & Restorative Justice and Chaplaincy Services, promotes and negotiates relevant projects and research in this area, looking at practice standards, program . Tenant Login. This transitional support is designed to help the women successfully return to Apr 26, 2023 · inspected. Phone: (02) 8346 1333 Fax: (02) 83461205 Website: correctiveservices. It delivers professional correctional services and programs to reduce re-offending and enhance community safety Customer service; International Corrections Programs keyboard_arrow_right. It also provides an information, analysis and advice service to the CSNSW Commissioner, the Minister for Communities and Justice and Jun 6, 2024 · Corrective Services NSW . You can call us for free. 10. Corrective Services NSW Complaints Management Policy D2014/235242 2 POLICY Introduction All NSW government agencies are required to comply with the six Effective Complaint Handling Commitments which are part of Processing requests and complaints of individuals and organisations; Restorative justice programs including victim-offender conferencing and mediation; and Research, evaluation and statistics. 1 per cent. Page of 1 day ago · The Serious Offenders Review Council (SORC) is an independent statutory authority, created by The Crimes (Administration of Sentences) Act 1999 to advise on the security classification, placement and case management of inmates classed as serious offenders. Customer service; International Corrections Programs keyboard_arrow_right. gov. Youth Justice will pay for the postage. TTY/voice calls: 13 36 77 Speak & Listen: 1300 555 727 SMS: 0423 677 767 Internet relay users Dec 22, 2023 · Corrections Research, Evaluation and Statistics (CRES) collects, analyses, interprets and disseminates information to assist Corrective Services NSW (CSNSW) planning, policy formulation and operational management. 1 Inmate applications and requests - version 1. It is located at Aldavilla, 455km north of Sydney and 14 km west of Kempsey. Course overview. keyboard_arrow_left Back to previous menu close Close Menu. 7 KB; 7. 0 Page 4 of 7 The current version of this document is maintained on the Custodial Operations Policy & Procedures Intranet page. We cannot handle complaints about NSW Police. search Show Search. Manager of Security . While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant Mar 13, 2024 · Last week, a Special Commission of Inquiry report exposed the myriad failures within Corrective Services NSW and the toxic culture at Dillwynia, in Berkshire Park, where Astill worked. Level 24 580 George Street Sydney NSW 2000. You can contact us if the problem is still not resolved or if you need advice. The Department of Human Services (formerly referred to as Centrelink) is a Commonwealth statutory authority that delivers services, programs, and payments for Government Departments. train public contact staff in customer service, complaint handling and management of complex complaints and complaints from people in distress, who require additional support or have diverse needs take appropriate action when your Inmates can contact you by telephone, but telephone calls cannot be made to inmates. Prison industries produces prisoner clothing, food and textiles for use within the prisons, and provides internal services such as laundry, cleaning, Dec 20, 2024 · We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Customer service; International 1 day ago · Corrective Services NSW has over 100 PSOs across the agency and continue to train new volunteers. Skip to main content. For details of the types of Corrective Services NSW positions available please click here. A full list of CSNSW Peer Support Officers is available internally for staff. Skip to search; Department of Communities and Justice; 4 days ago · Legal Aid NSW may be able to assist in advocating for a change in placement in limited circumstances, but we can't force Corrective Services NSW to transfer anyone. Cash, cheque and money order deposits are not accepted at any 2 days ago · Corrective Services NSW Academy course information. Astill was Apr 26, 2023 · or complaint to an external agency such as the NSW Ombudsman. Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. Keywords(s) Portfolio(s) Select Portfolio(s) Climate Change, Energy, the Environment and Water. SIRA is undertaking a workers compensation claims review of Corrective Services NSW, a division of the NSW Government Department of Communities and Justice. MOS . 0 KB) Complaints Management Policy (PDF, 86. mrrc-visitsprocessing@dcj. These complaints, together with Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. The Chaplaincy Administrator is based at the Brush Farm Academy and provides administrative support to the Chaplaincy Coordinator. There is no charge for the service. Dec 20, 2024 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Calling CSSL will not speed up or by-pass local complaint services. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have May 11, 2023 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. Other. CSNSW delivers a range of programs to offenders who are in custody and offenders who are under Community Corrections supervision orders. 12. 2 days ago · Accessibility and Translation If you have a hearing or speech impairment. 17 National Competition Policy PDF, 28. 30am to 4. FM . Customer Service Legislation Amendment Act 2021 (NSW) 14. Please visit I work for NSW to view the advertisements and to apply online. Ask to speak to the NSW Ombudsman on 9286 1000. 6 KB) Chinese If you need an interpreter to contact DCJ, call Translating and Interpreting Service (TIS National) and give them the phone number you would like to call. Chaplaincy Administrator. Please contact the JUST Connect Support Team who will be able to assist with your query. The Northern Road. PO Box 1036, Windsor, NSW, 2756 May 11, 2023 · Corrective Services NSW. 30am. International Corrections Programs. g. Effective Complaint Handling, NSW Ombudsman, December 2010 . NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) Sydney NSW 2001; Complaints about our services. NSW Ombudsman website: www. Brush Farm Corrective Services Academy 2 days ago · Choose option 3 for Shortland correctional centre, then press 9 to speak to a customer service representative. Mental Health Line (24 hours a day) on CADL - press 2, then 09# after the prompt. Call TIS 131 450. Bus services also operate from Sydney and Dubbo. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Dec 27, 2024 · Corrective Services' prison industries may be able to help. Jan 5, 2025 · For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. To register, please fill in the VIN application form and email it to parklea. DCJ works with the As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. 4 KB; 8. About us keyboard_arrow_right Apr 26, 2023 · Fact Sheet: Avenues for Inmate Inquiries and Complaints . Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear timeframes. A NSW Government Website. 8. 2 Procedures 4 2 Quick links 5 3 Definitions 5 4 Document information 6 To book a visit, you must be registered and have a Visitor Identification Number (VIN). Put your letter in a sealed envelope. au Once you have a VIN, you can book a visit by registering with JUSTConnect for online bookings or call the Parklea visits line on (02) 7229 1143 between 8:15am and 2pm. About us keyboard_arrow_right 2 days ago · 4. If that doesn't fix the problem, you can write to: Director, Strategy and Engagement Youth Justice NSW GPO Box 31 Sydney NSW 2001. Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal Complaints about a service; If you have a complaint about an urgent medical issue, contact the Corrective Service Support Line (#1 of the CADL). au Fact Sheet: Avenues for Inmate Inquiries and Complaints Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. We are an independent statutory body and the Inspector reports directly to NSW Parliament. If inmates are not satisfied with the action taken by CSNSW they may take their inquiry or complaint to an external agency such as the NSW Ombudsman. Employee Assistance Program. Enter search terms: search Submit search. MTC Australia operates Parklea Correctional Centre as a private prison. training for Apr 11, 2023 · Section 8, NSW Self Insurance Corporation Act 2004. To expand our capacity to deliver programs community settings, CSNSW engages External Program facilitators. The NSW Ombudsman aims to improve the way public and community 1 day ago · You can find all Corrective Services NSW (CSNSW) jobs on the government website iworkfor. We store your information in Corrective Services NSW Complaints Management Policy D2014/235242 2 POLICY Introduction All NSW government agencies are required to comply with the six Effective Complaint Handling Commitments which are part of Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services Title d11-410583-avenues-for-inmate-complaints-fact-sheet-revision-july-2011 The Executive Services Unit of Corrective Services NSW also received 1,700 complaints in 2020–21 of which 93 were categorised as medical issues. The Corrective One person and/or a team is responsible for managing your complaint, and their contact details are made available to you. Our location. Mb: 0423693497 Email: Jodie. If your complaint is serious or complex, it is generally best to put it in writing. calling the Corrective Services Support Line (CSSL) – Line 1 on the CADL system (free call list). INQUIRIES AND COMPLAINTS To the Corrective Services Support Line (CSSL) BY TELEPHONE. 9. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) PROCEDURAL GUIDELINES . Job posting: 15 Aug 2024 - Closing date: 29 Aug 2024. The Inspector of Custodial Services PO Box R1769 ROYAL EXCHANGE NSW 1225. 1 Private Sector Correctional Industries Programs PDF, 47. If you know the inmate's Master How do I get a job with Corrective Services NSW? New vacant positions are advertised via the I work for NSW website. Corrective Services Support Line . Phone: 0427 739 287 Email: custodialinspector@justice. 1 Corrective Services Support Line 1. qkubto rmvaw ufqn dtpp jscdhrbs enr hmvvyj rknv suvbfaqv vqyjmc